PayConnect LLC-FZ is a legal entity registered in the United Arab Emirates.
Last revised: August 2024
© PayConnect 2024. All rights reserved.

_ _ _

PayConnect may update this Privacy Policy to reflect changes in our solutions, products, customer feedback, or legal requirements. The "last revised" version accessible on our website shall be considered the latest version. We will notify you of any major changes to the Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about PayConnect’s collection, use, and protection of your information.

L. Privacy Policy Updates

PayConnect will retain your information for as long as necessary to comply with applicable laws, regulations, and relevant orders from government authorities. Upon request, PayConnect will make reasonable efforts to delete obsolete personal information unless retention is required by law or for lawful business purposes.

K. Retention of Personal Data

You have the right to access and, where relevant, amend your personal information. We will respond to requests to view, correct, complete, or remove your personal information within a reasonable period, subject to identity verification.

J. Updating Personal Data

PayConnect may occasionally request voluntary information about your experiences to measure and enhance the quality of our solutions, products, and websites. Participation in such surveys is not obligatory. We may also contact you regarding faults, service issues, misuse, or alleged violations of third-party rights. Furthermore, PayConnect may provide updates on purchased products or inform you about other PayConnect-related information. You have the option to opt-out of receiving alerts and/or promotional emails.

I. Contacting You

By using PayConnect’s websites and/or solutions, you provide your consent for the use of cookies. You can choose to reject cookies at any time by ceasing the use of PayConnect’s websites and/or solutions or by using the relevant opt-out functions of your web browser. Please note that certain features may only be available through the use of cookies, and choosing not to accept cookies may restrict your access to these features.

H. PayConnect Cookies

PayConnect’s websites may contain links that redirect you to external websites. These linked websites are beyond PayConnect’s control and may have different privacy policies. Our Privacy Policy solely applies to personal information acquired through our websites or your use of PayConnect solutions, products, and your relationship with PayConnect. Therefore, we advise you to exercise caution when entering personal information online. If you use third-party applications in conjunction with PayConnect solutions ("Other Applications"), the provider of such Other Applications may access certain personal information about you. PayConnect cannot control how these providers use your personal information in connection with such Other Applications. We recommend reviewing the privacy policies and terms applicable to the use of such Other Applications before installation. PayConnect assumes no responsibility or liability for these external websites.

G. Third-Party Sites & Apps

Your user profile consists of the information provided by you during registration and KYB process, which can be accessed and updated through the PayConnect web portal or customer support.

F. Your Profile

PayConnect will not sell, rent, trade, or otherwise transfer any personal and/or traffic data or communications content without your explicit permission, except when obligated to do so under applicable laws or by order of government authorities.

E. Disclosure of Personal Information

We use your personal and business information for various purposes, including but not limited to:

• Providing customer support and resolving issues.
• Verifying your identity.
• Facilitating transactions with third parties, such as financial institutions, correspondents, payment intermediaries, card schemes, or other commercial partners.
• Monitoring and enhancing our applications, products, and websites.
• Notifying you about service updates and faults.
• Requesting feedback or participation in online surveys.
• Investigating flagged suspicious transactions.
• Protecting your privacy, preventing fraud, money laundering, and tax evasion.
• Invoicing or providing updates on service or product orders.

With your explicit permission, we may also use your information to market and communicate our products and services, as well as promotional offers, contests, and similar events, including those of approved partners. You can choose to stop receiving such communications via email or the website. PayConnect may utilise analytics partners like Google Analytics to track usage volume on websites and improve the relevance and features of our services to you. Furthermore, we may use your personal information to fulfill regulatory obligations, both on our part and that of our partners, as mandated by applicable jurisdictions, including but not limited to AML/KYC requirements during onboarding, ongoing monitoring, and reporting to authorities.

D. Use of Information

PayConnect will implement appropriate measures to safeguard the personal and transactional data collected, ensuring compliance with all applicable laws.

C. Protection of Personal Data

PayConnect gathers information about you through our website, or direct contact. This may include registration data such as name, address, telephone number, mobile number, email address, your company name, place of the company residence, and other data. We also collect details pertaining to your PayConnect accounts, transactions, device usage for PayConnect services, additional information obtained through communication with you, as well as internet cookie information. PayConnect may obtain information from other sources such as credit checking bureaus, identity verification services, or government authorities.

B. Information Collection

PayConnect LLC-FZ (hereinafter referred to as "PayConnect") is dedicated to upholding the privacy of your personal information.

A. Commitment

PayConnect LLC-FZ